Solutions: Professional Services

Along with technical solution designs and implementation, Xpanse can provide high-quality professional services, recognising vendor and industry best practice for compliance, service delivery and project management.

We can help with:

  • Solution installation and configuration
  • Data centre relocations
  • Data migrations
  • Software/firmware upgrades
  • Environment audits & health checks and subsequent remediation activities
  • Reactive and proactive managed services

 

Our Approach
Our unique, highly service-oriented approach ensures our customers get the right solution to meet both their technical and organisational needs. We strive for excellence in everything we deliver, upholding transparency throughout every project, so you walk away with the right solution and the right outcome.

Engagement
Our sales-certified Account Manager will meet with you and your team to understand the specific challenges and requirements faced by your organisation.

Assessment
Our Account Manager will draw upon the expertise of our experienced Solutions Architects to propose a design that addresses your technical, commercial and business requirements. All solutions are created and quoted by Xpanse staff, ensuring a bespoke solution containing only the necessary elements.

Confirmation
We’ll provide a build of materials, quotation and services Scope of Works, detailing exactly what we intend to deliver before you commit to purchase. With your feedback and approval, we can greatly streamline the procurement and initiation process.

Initiation
Following order placement, a certified Project Manager in our project delivery team will orchestrate your deployment, including detailed environment discovery sessions before our comprehensive documentation is finalised.

Implementation
Our team of expert engineers will work with your internal IT team to deploy and configure your new infrastructure in line with Xpanse and vendor best practices.

Completion
A detailed testing and completion phase will ensure your new solution meets all configuration and availability requirements, ready for your production workloads, before we “hand over the keys”.